Helpdesk solution
Offer your customers quality service !
The Helpdesk software helps you offer customers quality service. It's a simple way for companies to support their customer using many sources such as email, phone, chat, internet or social networks.
To learn more about :
Support portal
The Self Service portal allows the customer to find answers themselves by using a knowledge base. The knowledge base suggests solutions to customers and gives them fast answers to their questions. From the portal, customer can also open a new ticket or follow their open tickets.
A community forum can also be deployed.
SLA Management
Automation
Increase productivity by creating predefined answers to common questions.
You can also define triggers on events or set up alerts.
Reports and statistics
A powerful report tool lets you exploit your datas to improve knowledge of your customer and progress.
You can measure your team's performances as well as customers trends.
Integration
The solution integrates plenty of professional systems.
We are proposing a CRM Helpdesk integration.
Main features of the Helpdesk solution
Features |
Description |
Ticketing |
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Support portal |
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SLA Management |
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Automation |
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Satisfaction surveys |
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Reports and statistics |
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Integration |
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