Connector CRM Sugar and Freshdesk

CRM and Freshdesk connector

Interconnect Freshdesk with your CRM !

The connector between your CRM and Freshdesk is a way to interconnect the applications. With an integrated solution composed by your CRM solution and an Helpdesk solution the customer loyalty is optimized and much more sophisticated. From your CRM solution you can access all your customers informations. 

To learn more about : 

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Bi-directional synchronization 

Our CRM / Freshdesk connector allows to access to all the cases or create new cases directly from your CRM. 
You can automatically recreate your CRM accounts in Freshdesk (using synchronization check box). 

Connector SugarCRM and Freshdesk view


Main Freshdesk connector features 



Display Freshdesk
cases in your CRM
  • Automatic display of Freshdesk cases when you are on an account or a contact sheet in your CRM.
Display CRM account informations on Freshdesk
  • Automatic display CRM account informations from Freshdesk account sheet. 
Display CRM contact informations on Freshdesk
  • Automatic display CRM contact informations from Freshdesk contact sheet. 
Create an account in Freshdesk
  • Automatic creation of a CRM account in Freshdesk.
Create a contact in
  • Automatic creation of a CRM contact in Freshdesk.
Cases synchronization
  • Calculation of the total of cases and the time spent to solve cases from Freshdesk cases (by account...). 
  • Possibility to synchronize Freshdesk cases to CRM. 

Benefits of the Freshdesk / CRM integration

By interconnecting your CRM Solution and Freshdesk you can enjoy the following benefits :
  • Centralization of information  : With your CRM Solution you have all the informations to make decisions and get some warnings. 
    The sales and marketing teams can access the helpdesk informations, they can analyze data
  • Customer service improvement : productivity gains due to synchronization automation. 
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