CRM FAQ
CRM means Customer Relationship Management
The relationship management is a strategy whereby the company aims to understand, anticipate and manage the needs of its customers and prospects.
Managing customer relationships is based on the principle that it is easier and more profitable to retain customer than finding new customers - The cost of acquiring a new customer is about 5 times…
Cloud computing is a new concept often represented by a bubble of clouds.
Under this trendy term is the idea of hosting your data and your web applications in data centers so that they become available from anywhere at any time. Search requests and calculations are processed "in the cloud", which means on remote servers located in white rooms. Our SaaS software offers are Cloud services.…
SFA means Sales Force Automation : sales force management. It is a sub-CRM.
The sales force management is designed to automate the sales cycle :
Entering plans and forecasts; action plans and personalized dissemination to commercial.
Management of business - from opportunity to order.
Monitoring client activity and description of your actions and realize, recording the minutes of…