Comparative table of Freshdesk offers
Features of the various Freshdesk offers
Below are the different Freshdesk offers, by theme: Basic functions, knowledge base, brand strategy, reports and statistics, integration and mobility.
Comparative table of Freshdesk offers
| Features | SPROUT | BLOSSOM | GARDEN |
ESTATE |
FOREST |
Base features |
|||||
| Ticket management | √ | √ | √ | √ | √ |
| Email ticketing | √ | √ | √ | √ | √ |
| Self service portal and knowledge base | √ | √ | √ | √ | √ |
| Business rules management through SLAs | √ | √ | √ | √ | √ |
| Advanced image customization | √ | √ | √ | √ | √ |
| Satisfaction surveys | √ | √ | √ | √ | |
| Multiple incoming and outgoing mailboxes | √ | √ | √ | √ | |
| Multi-product support | √ | √ | √ | √ | |
| Company level SLAs | √ | √ | √ | ||
| Multiple business hours | √ | √ | √ | ||
Knowledge base and community |
|||||
| Self service interface to access a complete tickets history | √ | √ | √ | √ | √ |
| Community forums | √ | √ | √ | √ | |
| Multi-language portals | √ | √ | √ | ||
Customization |
|||||
| Custom fields | √ | √ | √ | √ | √ |
| Custom domain mapping | √ | √ | √ | √ | |
| Full CSS customization | √ | √ | √ | ||
| Public customer portal customization | √ | √ | |||
| Custom Email servers | √ | ||||
Reporting |
|||||
| Temporal tickets follow-up | √ | √ | √ | √ | |
| Basic reporting | √ | √ | √ | √ | √ |
| Advanced reporting | √ | √ | √ | √ | |
| Enterprise reporting | √ | √ | |||
| Customer portal pre-setted | √ | √ | |||
Security and authorizations |
|||||
| Customizable agent roles | √ | √ | |||
| Agent collision detection | √ | √ | |||
| IP Whitelisting | √ | √ | |||
| Custom SSL Certificates (one free) | √ | √ | √ | √ | √ |
| Single Sign on with SSO or SAML | √ | √ | √ | √ | |
Integration |
|||||
| Integration with many applications | √ | √ | √ | √ | √ |
| SugarCRM advanced connector (Blue note systems) | √ | √ | √ | √ | |
Mobility |
|||||
| Application for iPad, iPhone and Android | √ | √ | √ | √ | √ |