Freshdesk solution de gestion du service client

Comparative table of Freshdesk offers

Features of the various Freshdesk offers

Below are the different Freshdesk offers, by theme: Basic functions, knowledge base, brand strategy, reports and statistics, integration and mobility.

Comparative table of Freshdesk offers




Base features

Ticket management
Email ticketing
Self service portal and knowledge base
Business rules management through SLAs
Advanced image customization
Satisfaction surveys  
Multiple incoming and outgoing mailboxes  
Multi-product support  
Company level SLAs    
Multiple business hours    

Knowledge base and community

Self service interface to access a complete tickets history
Community forums  
Multi-language portals    


Custom fields
Custom domain mapping  
Full CSS customization    
Public customer portal customization      
Custom Email servers        


Temporal tickets follow-up  
Basic reporting
Advanced reporting  
Enterprise reporting      
Customer portal pre-setted      

Security and authorizations

Customizable agent roles      
Agent collision detection      
IP Whitelisting      
Custom SSL Certificates (one free)
Single Sign on with SSO or SAML  


Integration with many applications
SugarCRM advanced connector (Blue note systems)  


Application for iPad, iPhone and Android
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